Shipping Policy

Thank you for shopping with CITYFUN. We are committed to providing fast, discreet, and reliable shipping services to all our customers.

Order Processing

All orders are processed within 24-48 hours of payment confirmation (excluding weekends and public holidays).
You will receive an order confirmation email immediately after placing your order.
Once your order has been shipped, you will receive a tracking number via email.

Discreet Shipping Guarantee

Your privacy is our top priority.

All orders are shipped in 100% plain, unmarked packaging with no logos, product descriptions, or any indication of the contents.
The return address will only show a generic company name.
No one will know what is inside your package.

Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email. If you have not received your tracking number within 3 business days, please contact us at 3261689481@qq.com.

Returns & Refunds Policy

IMPORTANT: Due to the hygienic nature of our products, we do not accept returns or exchanges for any products that have been opened or used, unless there is a manufacturing defect.

If you receive a defective or damaged product, please contact us within 7 days of delivery with clear photos of the defect.
We will verify the issue and send you a free replacement or issue a full refund at your option.
We do not offer refunds for change of mind, incorrect size selection, or any other reason not related to product defects.

LastUpdated: 2026-06-01